VOCIE OUT DIAL

Voice Out Dial

Voice broadcasting is a phone notification technique that delivers a pre-recorded phone message to hundreds or thousands of clients or community members at once. This communications methodology has both commercial and community applications. When combined with our award winning IVR solutions, this technology provides organizations with a powerful communications tool. Not only can messages be delivered automatically to designated groups, but an interactive response can be programmed into this message.

An IVR application functions in a client/server environment. The IVR program can run on the IVR phone system or on a different server that is processing your application programs.

Upon receiving a call, the DSC phone system uses the DNIS to check for an IVR script. The IVR Client process invokes a server process on the application server and starts a two-way communication with the IVR Server.

An IVR program controls the flow of the IVR script by prompting the caller and requesting key input or directing the caller to another DNIS, extension, or Voice Mail. In the process, this IVR program can perform any application function including report generation, customer information lookup, etc.

mNatives has the third party CTI infrastructure to support In-dial and out dial IVR- Interactive Voice Response Solution. mNatives is a leading IVR Solution provider delivered via a state-of-the-art Software-as-a-Service (SaaS) platform.

According many research most of the In-dial and Out-dial calls are repetitive in nature and do not require Customer Care Agent/ Relationship Managers.

Why struggle with different products on multiple platforms?

mNatives is a multi channel dialogue platform that manages customer/s touch points with Out-dial IVR and bulk SMS push Solutions. mNatives integrates SMS and out dial IVR solutions on single platform together with one easy to manage intelligent platform.

mNatives’s service is quick and nimble—simple to use and feature rich with online self-admin tools, where users can control calling lists and broadcast OBD from almost anywhere.

mNatives is a plug and play Commercial off-the-Shelf (COTS) Solution, quick to deploy, easy to use and maintain, low cost, and an effective solution for meeting broadcasting challenges.

mNatives IVR solutions can be seamless integrated with the existing business processes of the enterprises and help businesses of all kinds realize improved service levels, optimize business efficiency and optimally utilize the existing business resources.

mNatives’ IVR Platform is a proven IVR platform that delivers the reliability and flexibility required by the most demanding Enterprise IVR applications. Our IVR applications direct the IVR platform to prompt callers, gather input, and transfer callers to other phones. IVR applications also call on existing back-end database and application servers to retrieve records and information required during the course of a call.

Get started with mNatives’ IVR solution with no Hardware and Software investments.

The OBD architecture is as shown below: